# Crossref admin **URL:** https://community.crossref.org/c/new-crossref-members/14.md [Latest](https://community.crossref.org/latest.md) · [Categories](https://community.crossref.org/categories.md) · [Tags](https://community.crossref.org/tags.md) --- ## [About the Crossref admin category](https://community.crossref.org/t/about-the-crossref-admin-category/1099)
**Author:** [@Vanessa](https://community.crossref.org/u/Vanessa)\ **Replies:** 10\ **Last updated:** [5 September 2020 13:42 UTC](https://community.crossref.org/t/about-the-crossref-admin-category/1099 "2020-09-05T13:42:20Z")
Hello Crossref members! Do you have questions about billing or invoicing, your Crossref credentials, or want to update your official contacts? Post here and someone will get back to you soon. If your question is urgent… --- ## [What Organizational Restructuring Means for Your Crossref Role — Tips for Smooth Transitions — Membership Ticket of the Month - May 2026](https://community.crossref.org/t/what-organizational-restructuring-means-for-your-crossref-role-tips-for-smooth-transitions-membership-ticket-of-the-month-may-2026/15862)
**Author:** [@robbykharosalien](https://community.crossref.org/u/robbykharosalien)\ **Replies:** 0\ **Last updated:** [26 May 2026 05:14 UTC](https://community.crossref.org/t/what-organizational-restructuring-means-for-your-crossref-role-tips-for-smooth-transitions-membership-ticket-of-the-month-may-2026/15862 "2026-05-26T05:14:46Z")
Organizational restructuring is a natural part of growth and change, but it can bring ripple effects to your Crossref membership. Whether it’s a department name change, a shift in institutional structure, or colleagues m… --- ## [Changes to Crossref billing in 2026](https://community.crossref.org/t/changes-to-crossref-billing-in-2026/15835)
**Author:** [@abartell](https://community.crossref.org/u/abartell)\ **Replies:** 0\ **Last updated:** [19 May 2026 17:11 UTC](https://community.crossref.org/t/changes-to-crossref-billing-in-2026/15835 "2026-05-19T17:11:12Z")
There’s been a number of changes to the billing processes at Crossref this year. To help explain these in more detail, I’m sharing the message below from my colleague Ryan McFall, our Director of Finance. Here are the k… --- ## [Crossref not working and sometimes slowness](https://community.crossref.org/t/crossref-not-working-and-sometimes-slowness/15159)
**Author:** [@perumal](https://community.crossref.org/u/perumal)\ **Replies:** 5\ **Last updated:** [21 April 2026 21:57 UTC](https://community.crossref.org/t/crossref-not-working-and-sometimes-slowness/15159 "2026-04-21T21:57:20Z")
Hi Team, We are using Paid(lisence) XML API method. From today afternoon india time after 12 to 1 PM Crossref XML API method not working properly and sometimes very slow. If any updates going on. Kindly check and let us… --- ## [Do I need to pay my annual membership fee this year if I’m closing my account or moving to sponsored membership? - Membership Ticket of the Month - February 2026](https://community.crossref.org/t/do-i-need-to-pay-my-annual-membership-fee-this-year-if-i-m-closing-my-account-or-moving-to-sponsored-membership-membership-ticket-of-the-month-february-2026/15294)
**Author:** [@collinks](https://community.crossref.org/u/collinks)\ **Replies:** 0\ **Last updated:** [19 February 2026 18:12 UTC](https://community.crossref.org/t/do-i-need-to-pay-my-annual-membership-fee-this-year-if-i-m-closing-my-account-or-moving-to-sponsored-membership-membership-ticket-of-the-month-february-2026/15294 "2026-02-19T18:12:30Z")
Tl;dr: If you are an independent member of Crossref and you wish to either a) cancel your Crossref membership or b) move your membership under a Crossref sponsor, you must let us know before the due date on your annual m… --- ## [How does Crossref calculate my membership fee? - Membership Ticket of the Month - January 2026](https://community.crossref.org/t/how-does-crossref-calculate-my-membership-fee-membership-ticket-of-the-month-january-2026/15205)
**Author:** [@collinks](https://community.crossref.org/u/collinks)\ **Replies:** 0\ **Last updated:** [29 January 2026 02:17 UTC](https://community.crossref.org/t/how-does-crossref-calculate-my-membership-fee-membership-ticket-of-the-month-january-2026/15205 "2026-01-29T02:17:49Z")
It’s the first Membership Ticket of the Month of the year!\* 2026 sees all sorts of changes related to Crossref’s fees: We added 18 new countries to our GEM program, entitling members in these countries to fee-free acce… --- ## [Annual membership fee and content registration fee invoices - Crossref Billing FAQs](https://community.crossref.org/t/annual-membership-fee-and-content-registration-fee-invoices-crossref-billing-faqs/12967)
**Author:** [@collinks](https://community.crossref.org/u/collinks)\ **Replies:** 1\ **Last updated:** [12 January 2026 20:12 UTC](https://community.crossref.org/t/annual-membership-fee-and-content-registration-fee-invoices-crossref-billing-faqs/12967 "2026-01-12T20:12:15Z")
Happy 2025! If you’re an independent (non-sponsored) Crossref member from a country that is not eligible for the GEM program, chances are that your account’s Billing contact received an email today with your 2025 annual… --- ## [Understanding the Role of Voting Contacts at Crossref: Your Voice Matters - Membership Ticket of the Month - October 2025](https://community.crossref.org/t/understanding-the-role-of-voting-contacts-at-crossref-your-voice-matters-membership-ticket-of-the-month-october-2025/14749)
**Author:** [@robbykharosalien](https://community.crossref.org/u/robbykharosalien)\ **Replies:** 0\ **Last updated:** [10 November 2025 09:28 UTC](https://community.crossref.org/t/understanding-the-role-of-voting-contacts-at-crossref-your-voice-matters-membership-ticket-of-the-month-october-2025/14749 "2025-11-10T09:28:29Z")
At Crossref, we believe that every member’s voice plays a vital role in shaping the future of scholarly communications. As a not-for-profit membership organization governed by a board, we rely on our members to help guid… --- ## [Adquirir paquete de DOI](https://community.crossref.org/t/adquirir-paquete-de-doi/2797)
**Author:** [@sbedoya](https://community.crossref.org/u/sbedoya)\ **Replies:** 4\ **Last updated:** [1 September 2025 11:04 UTC](https://community.crossref.org/t/adquirir-paquete-de-doi/2797 "2025-09-01T11:04:44Z")
¿Cómo puedo obtener un paquete de DOI para los artículos de una revista institucional? --- ## [We’re planning to move to a new platform provider for our journal. What do we need to consider to make sure our DOIs still resolve after the move? - Membership Ticket of the Month - July 2025](https://community.crossref.org/t/we-re-planning-to-move-to-a-new-platform-provider-for-our-journal-what-do-we-need-to-consider-to-make-sure-our-dois-still-resolve-after-the-move-membership-ticket-of-the-month-july-2025/14336)
**Author:** [@abartell](https://community.crossref.org/u/abartell)\ **Replies:** 0\ **Last updated:** [19 August 2025 16:44 UTC](https://community.crossref.org/t/we-re-planning-to-move-to-a-new-platform-provider-for-our-journal-what-do-we-need-to-consider-to-make-sure-our-dois-still-resolve-after-the-move-membership-ticket-of-the-month-july-2025/14336 "2025-08-19T16:44:07Z")
We’re over halfway through the year already, and it’s the summer here in the UK. But that doesn’t mean it’s time to relax - we’re all busy starting to plan for next year! (Just one of the many reasons why our July 2025 t… --- ## [What’s the effect of displaying unregistered DOIs on my Crossref membership application? - Membership Ticket of the Month - December 2024](https://community.crossref.org/t/what-s-the-effect-of-displaying-unregistered-dois-on-my-crossref-membership-application-membership-ticket-of-the-month-december-2024/12984)
**Author:** [@robbykharosalien](https://community.crossref.org/u/robbykharosalien)\ **Replies:** 0\ **Last updated:** [8 January 2025 21:22 UTC](https://community.crossref.org/t/what-s-the-effect-of-displaying-unregistered-dois-on-my-crossref-membership-application-membership-ticket-of-the-month-december-2024/12984 "2025-01-08T21:22:35Z")
Hello, I’m Robbykha from Crossref’s membership team. Happy New Year! Recently, we’ve had a couple of membership applications from organizations that have published content with DOIs already displayed, on an existing Cr… --- ## [Crossref XML API method](https://community.crossref.org/t/crossref-xml-api-method/14113)
**Author:** [@perumal](https://community.crossref.org/u/perumal)\ **Replies:** 1\ **Last updated:** [10 July 2025 13:27 UTC](https://community.crossref.org/t/crossref-xml-api-method/14113 "2025-07-10T13:27:46Z")
Hi Team, Crossref XML API Method issues now resolved after cloud Maintenance? If not please let us know when resolved? Thanks, Perumal N. --- ## [Characters welcome! Which characters can appear in my account name and other membership fields? - Membership Ticket of the Month - June 2025](https://community.crossref.org/t/characters-welcome-which-characters-can-appear-in-my-account-name-and-other-membership-fields-membership-ticket-of-the-month-june-2025/14040)
**Author:** [@collinks](https://community.crossref.org/u/collinks)\ **Replies:** 0\ **Last updated:** [30 June 2025 14:56 UTC](https://community.crossref.org/t/characters-welcome-which-characters-can-appear-in-my-account-name-and-other-membership-fields-membership-ticket-of-the-month-june-2025/14040 "2025-06-30T14:56:55Z")
Although metadata records may be submitted to Crossref in any language/script, historically our administrative systems have had technical limitations about where characters beyond a standard unaccented Latin alphabet cou… --- ## [How do I apply for membership and when will I receive my invoice after applying?](https://community.crossref.org/t/how-do-i-apply-for-membership-and-when-will-i-receive-my-invoice-after-applying/13907)
**Author:** [@shenxiaoyin](https://community.crossref.org/u/shenxiaoyin)\ **Replies:** 4\ **Last updated:** [6 June 2025 08:26 UTC](https://community.crossref.org/t/how-do-i-apply-for-membership-and-when-will-i-receive-my-invoice-after-applying/13907 "2025-06-06T08:26:05Z")
Dear Crossref Team, I would like to ask what are the specific steps to apply for membership, when and how should I receive my receipt after applying? Xiaoyin Looking forward to hearing from you. --- ## [Journal abbreviation in crossref](https://community.crossref.org/t/journal-abbreviation-in-crossref/13866)
**Author:** [@perumal](https://community.crossref.org/u/perumal)\ **Replies:** 5\ **Last updated:** [5 June 2025 12:45 UTC](https://community.crossref.org/t/journal-abbreviation-in-crossref/13866 "2025-06-05T12:45:07Z")
Hi, If possible we pass the DOI and get the journal abbreviation from Crossref. Journal abbreviation available in crossref DB? Thanks, Perumal N. --- ## [Incorrect DOI Retrieved via Crossref RESTful API](https://community.crossref.org/t/incorrect-doi-retrieved-via-crossref-restful-api/13874)
**Author:** [@perumal](https://community.crossref.org/u/perumal)\ **Replies:** 1\ **Last updated:** [30 May 2025 13:28 UTC](https://community.crossref.org/t/incorrect-doi-retrieved-via-crossref-restful-api/13874 "2025-05-30T13:28:09Z")
Hi, We are using a Python script to retrieve the DOI for the following reference using the Crossref RESTful API, but the DOI returned does not appear to be correct. Reference: S. F. Yu, K. Yang, Y. Lei, and H. Yang, G… --- ## [What happens to my DOIs if my membership is suspended/revoked, or if my organization ceases to exist? - Membership Ticket of the Month - May 2025](https://community.crossref.org/t/what-happens-to-my-dois-if-my-membership-is-suspended-revoked-or-if-my-organization-ceases-to-exist-membership-ticket-of-the-month-may-2025/13859)
**Author:** [@collinks](https://community.crossref.org/u/collinks)\ **Replies:** 0\ **Last updated:** [28 May 2025 14:48 UTC](https://community.crossref.org/t/what-happens-to-my-dois-if-my-membership-is-suspended-revoked-or-if-my-organization-ceases-to-exist-membership-ticket-of-the-month-may-2025/13859 "2025-05-28T14:48:42Z")
DOIs are intended to be persistent identifiers, meaning that readers should always be able to resolve a DOI to access the object (the journal article/book/chapter/report, etc.) that the DOI refers to. As an active Cross… --- ## [Login error - I can't log in with my username and password](https://community.crossref.org/t/login-error-i-cant-log-in-with-my-username-and-password/13778)
**Author:** [@AylaDendasck](https://community.crossref.org/u/AylaDendasck)\ **Replies:** 2\ **Last updated:** [13 May 2025 21:25 UTC](https://community.crossref.org/t/login-error-i-cant-log-in-with-my-username-and-password/13778 "2025-05-13T21:25:12Z")
Hey everyone, I haven’t been able to log in with my username or password on metadatamanager since around April 17, 2025. I go to (Crossref), enter the same login information I’ve always used, but when I click “Login,” … --- ## [How long does it take to join Crossref? - Membership Ticket of the Month - April 2025](https://community.crossref.org/t/how-long-does-it-take-to-join-crossref-membership-ticket-of-the-month-april-2025/13776)
**Author:** [@robbykharosalien](https://community.crossref.org/u/robbykharosalien)\ **Replies:** 0\ **Last updated:** [13 May 2025 05:58 UTC](https://community.crossref.org/t/how-long-does-it-take-to-join-crossref-membership-ticket-of-the-month-april-2025/13776 "2025-05-13T05:58:15Z")
A Crossref applicant recently asked when they would receive their DOI prefix and login details to start registering their content after submitting their application form. The answer is…. It depends. In this post, I’ll gi… --- ## [How can I get the quickest and best answer from Crossref? - Membership Ticket of the Month - March 2025](https://community.crossref.org/t/how-can-i-get-the-quickest-and-best-answer-from-crossref-membership-ticket-of-the-month-march-2025/13429)
**Author:** [@collinks](https://community.crossref.org/u/collinks)\ **Replies:** 0\ **Last updated:** [18 March 2025 17:54 UTC](https://community.crossref.org/t/how-can-i-get-the-quickest-and-best-answer-from-crossref-membership-ticket-of-the-month-march-2025/13429 "2025-03-18T17:54:07Z")
Crossref receives hundreds of messages each month. Our dedicated Membership, Support, and Billing teams want to reply to you as quickly and accurately as we can, but we need your help to do this! First: it never hurts t… --- ## [Can Crossref amend its membership terms or sign additional documents for my organization? - Membership Ticket of the Month - January 2025](https://community.crossref.org/t/can-crossref-amend-its-membership-terms-or-sign-additional-documents-for-my-organization-membership-ticket-of-the-month-january-2025/13142)
**Author:** [@collinks](https://community.crossref.org/u/collinks)\ **Replies:** 0\ **Last updated:** [5 February 2025 00:01 UTC](https://community.crossref.org/t/can-crossref-amend-its-membership-terms-or-sign-additional-documents-for-my-organization-membership-ticket-of-the-month-january-2025/13142 "2025-02-05T00:01:17Z")
Hello there! From time to time, applicants and members will ask if Crossref can customize or amend our membership terms for their organizations, or sign additional documentation. The short answer is: no, with a slight … --- ## [Wrong annual invoices, need a very quick correction](https://community.crossref.org/t/wrong-annual-invoices-need-a-very-quick-correction/13051)
**Author:** [@vasculab](https://community.crossref.org/u/vasculab)\ **Replies:** 1\ **Last updated:** [21 January 2025 15:07 UTC](https://community.crossref.org/t/wrong-annual-invoices-need-a-very-quick-correction/13051 "2025-01-21T15:07:29Z")
Hi All, I already contacted the addresses (mailto:member@crosseref.org) and (mailto:billing@crossref.org). I already received the invoices for Crossref membership 2025 and DOIs 2024 deposits. However, these invoices ar… --- ## [Forget-me-not! How to avoid abandoning DOIs connected with previous title records when transferring a journal to a new publisher - Membership Ticket of the Month - November 2024](https://community.crossref.org/t/forget-me-not-how-to-avoid-abandoning-dois-connected-with-previous-title-records-when-transferring-a-journal-to-a-new-publisher-membership-ticket-of-the-month-november-2024/12822)
**Author:** [@collinks](https://community.crossref.org/u/collinks)\ **Replies:** 1\ **Last updated:** [10 January 2025 19:32 UTC](https://community.crossref.org/t/forget-me-not-how-to-avoid-abandoning-dois-connected-with-previous-title-records-when-transferring-a-journal-to-a-new-publisher-membership-ticket-of-the-month-november-2024/12822 "2025-01-10T19:32:18Z")
2025 approaches! Each December, many publishers message us with requests to transfer their journals to new publishers at the start of the new year. Transferring ownership of DOIs is a fundamental strength of Crossref’s … --- ## [I forgot my password! Why can't I log into my account to register my content? How do I reset my password? - Membership Ticket of the Month - July 2024](https://community.crossref.org/t/i-forgot-my-password-why-cant-i-log-into-my-account-to-register-my-content-how-do-i-reset-my-password-membership-ticket-of-the-month-july-2024/11860)
**Author:** [@robbykharosalien](https://community.crossref.org/u/robbykharosalien)\ **Replies:** 0\ **Last updated:** [31 July 2024 15:45 UTC](https://community.crossref.org/t/i-forgot-my-password-why-cant-i-log-into-my-account-to-register-my-content-how-do-i-reset-my-password-membership-ticket-of-the-month-july-2024/11860 "2024-07-31T15:45:28Z")
Hi - I’m Robbykha, and I’m one of the Member Support Specialists at Crossref. I spend a lot of my time helping organizations to join Crossref and start registering their content. This month, we got many requests from our… --- ## [Due date is coming, but no open invoice in the portal](https://community.crossref.org/t/due-date-is-coming-but-no-open-invoice-in-the-portal/12587)
**Author:** [@cyan](https://community.crossref.org/u/cyan)\ **Replies:** 3\ **Last updated:** [15 November 2024 01:32 UTC](https://community.crossref.org/t/due-date-is-coming-but-no-open-invoice-in-the-portal/12587 "2024-11-15T01:32:56Z")
Hi there, I haven’t received the latest invoice, and generally, the billing team will email us for a payment reminder, but I haven’t received any emails either. I’m afraid that I will miss the due date. The customer po… --- ## [Registering Large Quantities](https://community.crossref.org/t/registering-large-quantities/11773)
**Author:** [@Michelle](https://community.crossref.org/u/Michelle)\ **Replies:** 1\ **Last updated:** [23 July 2024 18:39 UTC](https://community.crossref.org/t/registering-large-quantities/11773 "2024-07-23T18:39:02Z")
Is there an option to register DOIs in large quantities (100+), using the Web Deposit Form? --- ## [Can not be deposited and active DOI](https://community.crossref.org/t/can-not-be-deposited-and-active-doi/4505)
**Author:** [@LeLong](https://community.crossref.org/u/LeLong)\ **Replies:** 1\ **Last updated:** [12 December 2023 10:35 UTC](https://community.crossref.org/t/can-not-be-deposited-and-active-doi/4505 "2023-12-12T10:35:44Z")
Hello Crossref, My error can not be deposited, and active DOI Could you please help me to fix them. Thank you --- ## [I’m an editor-in-chief; why can’t I request a title transfer for my journal? - Membership Ticket of the Month - May 2024](https://community.crossref.org/t/i-m-an-editor-in-chief-why-can-t-i-request-a-title-transfer-for-my-journal-membership-ticket-of-the-month-may-2024/5684)
**Author:** [@collinks](https://community.crossref.org/u/collinks)\ **Replies:** 0\ **Last updated:** [24 May 2024 17:39 UTC](https://community.crossref.org/t/i-m-an-editor-in-chief-why-can-t-i-request-a-title-transfer-for-my-journal-membership-ticket-of-the-month-may-2024/5684 "2024-05-24T17:39:24Z")
Hi, Collin from the Membership Support team here again! One great feature of DOIs is that they can be transferred from one owner to another without affecting the actual DOI string itself. For example, you might assume t… --- ## [Remove DOI and add correct DOI](https://community.crossref.org/t/remove-doi-and-add-correct-doi/5175)
**Author:** [@gorodetsky](https://community.crossref.org/u/gorodetsky)\ **Replies:** 1\ **Last updated:** [31 March 2024 19:24 UTC](https://community.crossref.org/t/remove-doi-and-add-correct-doi/5175 "2024-03-31T19:24:14Z")
Good afternoon He made a mistake by indicating the wrong DOI in two articles in the journal VRACH of the Russian Doctor publishing house. You need to remove the DOI and add the correct DOI. Thank you10.29296/0.29296/25… --- ## [Solicitar acceso registro de contenido](https://community.crossref.org/t/solicitar-acceso-registro-de-contenido/5007)
**Author:** [@Maria64](https://community.crossref.org/u/Maria64)\ **Replies:** 0\ **Last updated:** [25 February 2024 11:01 UTC](https://community.crossref.org/t/solicitar-acceso-registro-de-contenido/5007 "2024-02-25T11:01:16Z")
Buenos días, Mi institucion tiene un código para registro de publicaciones editadas por el servicio de publicaciones de la Universidad de Murcia, ahora desde la biblioteca queremos registrar las tesis publicadas en acce… [Next page](https://community.crossref.org/c/new-crossref-members/14.md?page=1)