# Checking your eligibility and applying **URL:** \ **Category:** Similarity Check\ **Tags:** similarity-check, content-registration, deposit\_support\ **Created:** [7 November 2023 15:40 UTC](https://community.crossref.org/t/checking-your-eligibility-and-applying/4300 "2023-11-07T15:40:41Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![ssgu](https://avatars.discourse-cdn.com/v4/letter/s/5f9b8f/32.png) [@ssgu](https://community.crossref.org/u/ssgu)\ **Post date:** [7 November 2023 15:40 UTC](https://community.crossref.org/t/checking-your-eligibility-and-applying/4300/1 "2023-11-07T15:40:41Z")
Hi all, We have deposite our articles published in our journals in Crossref and assigned a doi to each one, but when we check our eligibility to subscribe to the similarity checking service, it appears that our content has not yet been registered. (Results 0/0 - 0%. We’re sorry, but you are not eligible to register for our Similarity Check service just yet. It looks as though you haven’t registered any content with us yet.) Could it be because there is something wrong with submitting our content?? Or because our content has not been registered yet?? Knowing that we have placed the HTML of the content links in the similarity check URLs box, and again the links that leads to the PDF files when submitting our content in other deposits. At the end of the deposits, we receive emails confirming the success of the deposits. ---
**Author:** ![kluschek](https://sea2.discourse-cdn.com/flex020/user_avatar/community.crossref.org/kluschek/32/113_2.png) [@kluschek](https://community.crossref.org/u/kluschek)\ **Post date:** [9 November 2023 17:30 UTC](https://community.crossref.org/t/checking-your-eligibility-and-applying/4300/3 "2023-11-09T17:30:38Z")
Hi, Thanks for your message and apologies for the delay in getting back to you. We’ve actually discovered there was a blip in the indexing of some content, so that is why your DOIs are not showing in the eligibility tool on the website. They are currently registered, so there’s no problem there, and there is no further action needed on your side. I also see that you were able to apply for the Similarity Check service, and your application is being completed at this time, which means that you should be receiving your login information soon. We’re currently looking into the reason for the indexing problem and are working on some fixes on the backend so that the eligibility tool will reflect results accurately. Thank you, Kathleen ---
**Author:** ![cnarin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.crossref.org/cnarin/32/1939_2.png) [@cnarin](https://community.crossref.org/u/cnarin)\ **Post date:** [31 October 2026 11:31 UTC](https://community.crossref.org/t/checking-your-eligibility-and-applying/4300/4 "2026-10-31T11:31:29Z")
Dear Support Team, I have already applied for the Similarity Check service for almost a week. I still not received any email or notification from the Turnitin team yet. Could you kindly advise what to do next or just need to wait for their response? Thank you, Narin ---
**Author:** ![kluschek](https://sea2.discourse-cdn.com/flex020/user_avatar/community.crossref.org/kluschek/32/113_2.png) [@kluschek](https://community.crossref.org/u/kluschek)\ **Post date:** [2 November 2026 21:25 UTC](https://community.crossref.org/t/checking-your-eligibility-and-applying/4300/5 "2026-11-02T21:25:39Z")
Hi Narin, Thanks for reaching out to us. I see that you applied for the service on 24 October, and that we confirmed that you wanted to move forward with your application. We passed it to Turnitin on 26 October and responded back to the Similarity Check Editorial Contact listed on your application. I see that Turnitin is currently working on setting up your iThenticate account. It usually takes them about 4-6 working days to process an application and set up an account, so this is in the normal time frame. Please note, once your iThenticate account is set up, the Similarity Check Editorial Contact on your application (not you), will receive the initial login email from Turnitin. If you have more questions or need more detail, please reach out to us at [support@crossref.org](mailto:support@crossref.org). Thanks! -Kathleen ---
**Author:** ![cnarin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.crossref.org/cnarin/32/1939_2.png) [@cnarin](https://community.crossref.org/u/cnarin)\ **Post date:** [3 November 2026 11:02 UTC](https://community.crossref.org/t/checking-your-eligibility-and-applying/4300/6 "2026-11-03T11:02:31Z")
Hello Kathleen, Thank you for your clarification. I will work with my editorial technical team accordingly. Thank you Narin