# Crossref credentials not accepted

**URL:** <https://community.crossref.org/t/crossref-credentials-not-accepted/13312>\
**Category:** Content Registration\
**Tags:** credentials, content-registration, deposit\_support\
**Created:** [3 March 2025 14:08 UTC](https://community.crossref.org/t/crossref-credentials-not-accepted/13312 "2025-03-03T14:08:24Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![vpii](https://avatars.discourse-cdn.com/v4/letter/v/aca169/32.png) [@vpii](https://community.crossref.org/u/vpii)\
**Post date:** [3 March 2025 14:08 UTC](https://community.crossref.org/t/crossref-credentials-not-accepted/13312/1 "2025-03-03T14:08:24Z")

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Hello Lina,

We are supposed to have automated registration via Scholastica, but it has been disabled for some reason.

Our E-ISSN is 2816-7988 -

I may have to reregister the prefix number. Where do I find that?

Thanks,

David

**David G. Pietrobon, B.Sc.(Hons), MBA**  
President | Publisher

T: (226) 780 6871 X 5111

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**Author:** ![vpii](https://avatars.discourse-cdn.com/v4/letter/v/aca169/32.png) [@vpii](https://community.crossref.org/u/vpii)\
**Post date:** [3 March 2025 14:18 UTC](https://community.crossref.org/t/crossref-credentials-not-accepted/13312/2 "2025-03-03T14:18:44Z")

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i found my prefix number but when entered i get this error message: “Those credentials were not accepted by the service. Please check your credentials and try again.”

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**Author:** ![ifarley](https://sea2.discourse-cdn.com/flex020/user_avatar/community.crossref.org/ifarley/32/44_2.png) [@ifarley](https://community.crossref.org/u/ifarley)\
**Post date:** [3 March 2025 16:11 UTC](https://community.crossref.org/t/crossref-credentials-not-accepted/13312/3 "2025-03-03T16:11:22Z")

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Hello @vpii ,

Thanks for following up. Unfortunately, the VuePoint IDS Inc. (DOI prefix 10.57204) account associated with the _CRO (Clinical & Refractive Optometry) Journal_ (ISSN 28167988) is currently inactive, so that’s why you are receiving the errors that you have reported when attempting new registrations for this journal and prefix.

You can contact us at [member@crossref.org](mailto:member@crossref.org) or follow up on Zendesk ticket 531941 where you were discussing this with Collin on our membership team back in February 2025.

-Isaac