# Issue regarding "DOI NOT FOUND" **URL:** \ **Category:** Content Registration\ **Tags:** ojs, content-registration, dois\_not\_resolving, doi\_error\_report\ **Created:** [18 March 2024 06:09 UTC](https://community.crossref.org/t/issue-regarding-doi-not-found/5095 "2024-03-18T06:09:40Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![nsaqib.sla](https://avatars.discourse-cdn.com/v4/letter/n/b2d939/32.png) [@nsaqib.sla](https://community.crossref.org/u/nsaqib.sla)\ **Post date:** [18 March 2024 06:09 UTC](https://community.crossref.org/t/issue-regarding-doi-not-found/5095/1 "2024-03-18T06:09:40Z")
Hello, Hope everyone is doing well. The problem that we encounter: While searching any article with the DOI, it is shown an error. There are 86 articles in our journal, but only one is figuring out properly with DOI link. the DOI prefix: 10.62304 Properly showing: 10.62304/alhe.v3i01.73 Not showing 10.62304/alhe.v3i02.80. There are 84 other articles with same issue. Can you help us for that? ---
**Author:** ![Shayn](https://sea2.discourse-cdn.com/flex020/user_avatar/community.crossref.org/shayn/32/57_2.png) [@Shayn](https://community.crossref.org/u/Shayn)\ **Post date:** [18 March 2024 14:08 UTC](https://community.crossref.org/t/issue-regarding-doi-not-found/5095/2 "2024-03-18T14:08:57Z")
Hello, and thanks for your question. If your DOIs haven’t been registered, that can only mean one of two things. 1. Either you never submitted the metadata deposit(s) to register those DOIs 2. Or, you submitted the metadata deposit(s), but they failed due to some kind of XML formatting or metadata discrepancy error. If you believe you have submitted metadata deposits to register the missing DOIs, please provide me with the submission ID numbers or copy of the submission logs for those deposits. Each should contain a relevant error message that points to why the deposit failed to register your DOIs. I’ll be happy to investigate further, with that information. I may be wrong here, but it looks like your journal is published using PKP’s OJS software. If that’s the case, then there may be a problem with the settings in your Crossref XML Export Plugin. As a first step, please refer to the [OJS documentation for that plugin](https://docs.pkp.sfu.ca/crossref-ojs-manual/en/config). Best, Shayn ---
**Author:** ![nsaqib.sla](https://avatars.discourse-cdn.com/v4/letter/n/b2d939/32.png) [@nsaqib.sla](https://community.crossref.org/u/nsaqib.sla)\ **Post date:** [19 March 2024 03:19 UTC](https://community.crossref.org/t/issue-regarding-doi-not-found/5095/3 "2024-03-19T03:19:09Z")
Dear Shayn, Thank You very much for your reply. I am receiving following meta data after completion of successful deposition: \ \ \1618662902\ \3d8d135818d1675848a-1f05\ \ all doi’s under the current journal element ISSN “28342739” has already been assigned, issn (28342739) is assigned to another title (GLOBAL MAINSTREAM JOURNAL OF ARTS LITERATURE HISTORY & EDUCATION) \ \ \1\ \0\ \0\ \1\ \ \ Can You please give me more insights regarding of this problem? It has become an urgent case from our side. ---
**Author:** ![nsaqib.sla](https://avatars.discourse-cdn.com/v4/letter/n/b2d939/32.png) [@nsaqib.sla](https://community.crossref.org/u/nsaqib.sla)\ **Post date:** [19 March 2024 04:48 UTC](https://community.crossref.org/t/issue-regarding-doi-not-found/5095/4 "2024-03-19T04:48:40Z")
Dear Shyan, I have figured out our core problem. Title of our journal is “GLOBAL MAINSTREAM JOURNAL”, instead “GLOBAL MAINSTREAM JOURNAL OF ARTS LITERATURE HISTORY & EDUCATION” is issued under the issn (28342739) number due to some reason. Can you please share the procedure to issue “GLOBAL MAINSTREAM JOURNAL” under the the issn (28342739) number? ---
**Author:** ![Shayn](https://sea2.discourse-cdn.com/flex020/user_avatar/community.crossref.org/shayn/32/57_2.png) [@Shayn](https://community.crossref.org/u/Shayn)\ **Post date:** [19 March 2024 20:41 UTC](https://community.crossref.org/t/issue-regarding-doi-not-found/5095/5 "2024-03-19T20:41:44Z")
Thank you for those details. When you first deposit metadata for a given journal, the journal-level metadata (journal title, ISSN(s), journal-level DOI if you choose to include one, and the publisher/DOI prefix) are used to form a title record for that journal in our system. All future deposits for that journal must match that title record exactly. The title in our system based on your previous metadata deposits is: GLOBAL MAINSTREAM JOURNAL OF ARTS LITERATURE HISTORY & EDUCATION The title in your recent attempted metadata deposit is: GLOBAL MAINSTREAM JOURNAL OF BUSINESS, ECONOMICS, DEVELOPMENT & PROJECT MANAGEMENT So, that explains why the deposit failed. Are you saying that you’re going to resubmit the metadata with the journal title as just “GLOBAL MAINSTREAM JOURNAL” going forward? I’ve made that change to our title record. Just be sure to only enter the journal title as “GLOBAL MAINSTREAM JOURNAL” in all your metadata deposits with ISSN 28342739. ---
**Author:** ![nsaqib.sla](https://avatars.discourse-cdn.com/v4/letter/n/b2d939/32.png) [@nsaqib.sla](https://community.crossref.org/u/nsaqib.sla)\ **Post date:** [21 March 2024 03:17 UTC](https://community.crossref.org/t/issue-regarding-doi-not-found/5095/6 "2024-03-21T03:17:57Z")
Thank You very much, Shayn. Our problem is solved successfully with our desired expectation. We were worried about the probable solution. You have solved the issue the way we are wanted to! Thank You very much for your cooperation and support in the last 2-3 days ---
**Author:** ![RANAR](https://avatars.discourse-cdn.com/v4/letter/r/c37758/32.png) [@RANAR](https://community.crossref.org/u/RANAR)\ **Post date:** [7 January 2025 15:48 UTC](https://community.crossref.org/t/issue-regarding-doi-not-found/5095/7 "2025-01-07T15:48:09Z")
Hello, I have submitted my journal DOIs but, none of all are able. The message in each one is: ## DOI Not Found ### 10.61914/ranar.4402.03 This DOI cannot be found in the DOI System. Possible reasons are: - The DOI is incorrect in your source. Search for the item by name, title, or other metadata using a search engine. - The DOI was copied incorrectly. Check to see that the string includes all the characters before and after the slash and no sentence punctuation marks. - The DOI has not been activated yet. Please try again later, and report the problem if the error continues. Dont know what to do. ---
**Author:** ![ifarley](https://sea2.discourse-cdn.com/flex020/user_avatar/community.crossref.org/ifarley/32/44_2.png) [@ifarley](https://community.crossref.org/u/ifarley)\ **Post date:** [7 January 2025 22:24 UTC](https://community.crossref.org/t/issue-regarding-doi-not-found/5095/8 "2025-01-07T22:24:56Z")
> [@RANAR](#): > > 10.61914 Hello there @RANAR , The account associated with DOI prefix 10.61914 is active and in good standing, so that’s not the problem. I see a failed submission made to us on 2024-December-24. This one: ![Screenshot 2025-01-07 at 4.19.10 PM](https://us1.discourse-cdn.com/flex020/uploads/crossref/original/2X/c/cf6a487b9c4690e83ece03ea3e09ffd320cacec0.png) The issue here is that the journal title that included in this submission does not match the journal title previously registered for this journal. The journal title previously registered and associated with ISSN 2314369X is: `Revista Agronómica del Noroeste Argentino` The journal title included in this registration for ISSN 2314369X is: `Facultad de Agronomía, Zootecnia y Veterinaria - Universidad Nacional de Tucumán` Since those titles do not match, we failed the registration attempt in submission 1663094815. I have modified the journal title in our system for ISSN 2314369X to `Facultad de Agronomía, Zootecnia y Veterinaria - Universidad Nacional de Tucumán` and have successfully reprocessed your submission. The five DOIs in your submission have now been registered. ![Screenshot 2025-01-07 at 4.23.20 PM](https://us1.discourse-cdn.com/flex020/uploads/crossref/original/2X/6/6d265a395223b72aff2ede1646f08445cd9b0703.png) Warm regards, Isaac ---
**Author:** ![RANAR](https://avatars.discourse-cdn.com/v4/letter/r/c37758/32.png) [@RANAR](https://community.crossref.org/u/RANAR)\ **Post date:** [9 January 2025 12:55 UTC](https://community.crossref.org/t/issue-regarding-doi-not-found/5095/9 "2025-01-09T12:55:54Z")
Hello and thanxs @ifarley for resolving the mistake. For next submissions the correct Journal name must be Revista Agronómica del Noroeste Argentino (ISSN 2314369X). Is that possible to be normalized? ---
**Author:** ![ifarley](https://sea2.discourse-cdn.com/flex020/user_avatar/community.crossref.org/ifarley/32/44_2.png) [@ifarley](https://community.crossref.org/u/ifarley)\ **Post date:** [9 January 2025 17:44 UTC](https://community.crossref.org/t/issue-regarding-doi-not-found/5095/10 "2025-01-09T17:44:34Z")
Hello @RANAR , The journal title should not change over time. Our system isn’t designed to accommodate multiple journal titles under the same ISSN. DOIs are really citation identifiers and having multiple titles in the record comprises our ability to match to one definitive journal title. I have modified the journal title in our system for ISSN 2314369X back to: `Revista Agronómica del Noroeste Argentino`. We’ll leave that title in our records going forward. Warm regards, Isaac ---
**Author:** ![RANAR](https://avatars.discourse-cdn.com/v4/letter/r/c37758/32.png) [@RANAR](https://community.crossref.org/u/RANAR)\ **Post date:** [10 January 2025 16:05 UTC](https://community.crossref.org/t/issue-regarding-doi-not-found/5095/11 "2025-01-10T16:05:45Z")
Yes, thank you. Dont know why the mistake was made but we´ll be careful next time. ---
**Author:** ![marceloperez81](https://avatars.discourse-cdn.com/v4/letter/m/8491ac/32.png) [@marceloperez81](https://community.crossref.org/u/marceloperez81)\ **Post date:** [6 February 2026 15:45 UTC](https://community.crossref.org/t/issue-regarding-doi-not-found/5095/12 "2026-02-06T15:45:42Z")
Hello, everyone! We have found the same error message (DOI NOT FOUND) in all of our articles published, inspite of having succesfully sent the metadata. Can anyone please help me figure out what the problem may be? As a reference, this is one of them: [https://doi.org/10.63815/wx6f9c36](https://doi.org/10.63815/wx6f9c36) Thanks! ---
**Author:** ![collinks](https://sea2.discourse-cdn.com/flex020/user_avatar/community.crossref.org/collinks/32/2153_2.png) [@collinks](https://community.crossref.org/u/collinks)\ **Post date:** [6 February 2026 20:07 UTC](https://community.crossref.org/t/issue-regarding-doi-not-found/5095/13 "2026-02-06T20:07:24Z")
Hi @marceloperez81, good question. Welcome to the Community Forum! It looks like [your journal](https://revistaibu.org/index.php/reut-ibu/index) has assigned DOIs via the built-in OJS 3.4 Crossref DOI tools, but these DOIs have not yet been deposited with Crossref which is why the DOIs still lead to an error page. I checked our records and we have not received any DOI deposits from you yet. This often happens because your depositor credentials are not yet properly set up in OJS. Please take a look at our [DOI setup guide for OJS 3.4](https://www.crossref.org/documentation/register-maintain-records/ojs-plugin/ojs-3.4/). Pay close attention to steps 14 and 15; your username needs to take the form of `[your membership's Technical contact's email address]/[role]`. If you are unsure of your account’s Technical contact’s email address or your membership’s role, please send us a [message](https://support.crossref.org/hc/en-us/requests/new?ticket_form_id=360001618152) and we can share this with you directly. Once you have confirmed this information, please go to the DOI menu in OJS and select all of your articles. Click _Bulk Actions_ \> _Deposit DOIs_. If your credentials are properly set up then your DOIs should begin working within 1-3 minutes. Let us know if you have any other questions! ---
**Author:** ![marceloperez81](https://avatars.discourse-cdn.com/v4/letter/m/8491ac/32.png) [@marceloperez81](https://community.crossref.org/u/marceloperez81)\ **Post date:** [5 March 2026 16:14 UTC](https://community.crossref.org/t/issue-regarding-doi-not-found/5095/14 "2026-03-05T16:14:42Z")
Thanks for the detailed answer! Sorry for not replying sooner. So, I am now following all the provided steps, but want to make sure the right way to enter my assigned Crossref credentials. In the Step 14 the example is: `support@crossref.org/abcd` Does that mean that I should write “marceloperez81@gmail.com/technicalcontact” in the depositor e-mail textbox? ---
**Author:** ![collinks](https://sea2.discourse-cdn.com/flex020/user_avatar/community.crossref.org/collinks/32/2153_2.png) [@collinks](https://community.crossref.org/u/collinks)\ **Post date:** [5 March 2026 16:42 UTC](https://community.crossref.org/t/issue-regarding-doi-not-found/5095/15 "2026-03-05T16:42:41Z")
Hi @marceloperez81, good to hear from you again! You’re close; you will want to use `marceloperez81@gmail.com/ibvo` as your _Username_ in OJS, and then the password associated with that email address in the _Password_ field (i.e., the password you use to log in [here](https://doi.crossref.org/servlet/useragent)). Once you have entered these details, please navigate to the DOIs menu, select one DOI, and select _Bulk Actions \> Deposit DOIs_. You will either receive an error message or confirmation of success. If successful, please select all of your articles with DOIs and select _Bulk Actions \> Deposit DOIs_. If unsuccessful, reply here and we will be happy to investigate further. ---
**Author:** ![marceloperez81](https://avatars.discourse-cdn.com/v4/letter/m/8491ac/32.png) [@marceloperez81](https://community.crossref.org/u/marceloperez81)\ **Post date:** [5 March 2026 18:37 UTC](https://community.crossref.org/t/issue-regarding-doi-not-found/5095/16 "2026-03-05T18:37:58Z")
Here I am, once again. I had the confirmation message (about an hour ago) and I still have the same error message (“DOI NOT FOUND”)… ☹ ---
**Author:** ![collinks](https://sea2.discourse-cdn.com/flex020/user_avatar/community.crossref.org/collinks/32/2153_2.png) [@collinks](https://community.crossref.org/u/collinks)\ **Post date:** [5 March 2026 18:42 UTC](https://community.crossref.org/t/issue-regarding-doi-not-found/5095/17 "2026-03-05T18:42:55Z")
Great news, it looks like you have successfully set up your credentials now, as two of your DOIs have been properly deposited: - [https://doi.org/10.63815/me9g4580](https://doi.org/10.63815/me9g4580) - [https://doi.org/10.63815/84dvfk46](https://doi.org/10.63815/84dvfk46) Now you need to repeat the aforementioned steps for your other articles. Make sure to select the checkboxes for all of your articles and click _Bulk Actions \> Deposit DOIs_. This should deposit all of those articles’ DOI records with us, which will cause the DOIs to start “working”. Let me know if you encounter any other errors here! ---
**Author:** ![marceloperez81](https://avatars.discourse-cdn.com/v4/letter/m/8491ac/32.png) [@marceloperez81](https://community.crossref.org/u/marceloperez81)\ **Post date:** [5 March 2026 18:54 UTC](https://community.crossref.org/t/issue-regarding-doi-not-found/5095/18 "2026-03-05T18:54:22Z")
All right! Looks like it is working. It takes a while, though, and it looks like for some articles it takes longer than others… Thanks, @collinks !! I appreciate very much the help. 🙏 ---
**Author:** ![collinks](https://sea2.discourse-cdn.com/flex020/user_avatar/community.crossref.org/collinks/32/2153_2.png) [@collinks](https://community.crossref.org/u/collinks)\ **Post date:** [5 March 2026 18:56 UTC](https://community.crossref.org/t/issue-regarding-doi-not-found/5095/19 "2026-03-05T18:56:51Z")
Hi @marceloperez81, perfect! I’m so glad we got this working for you. I see that you’re getting an error when you attempt to deposit one of your DOIs, 10.63815/2zzxhv53 (for [this article](https://revistaibu.org/index.php/reut-ibu/article/view/3)). This is because the same ORCID ID is listed for both authors, which causes the deposit to fail. Please correct Sergio Alejandro’s ORCID ID and resubmit this DOI deposit. If we can help with anything else please let me know. ---
**Author:** ![marceloperez81](https://avatars.discourse-cdn.com/v4/letter/m/8491ac/32.png) [@marceloperez81](https://community.crossref.org/u/marceloperez81)\ **Post date:** [5 March 2026 18:59 UTC](https://community.crossref.org/t/issue-regarding-doi-not-found/5095/20 "2026-03-05T18:59:01Z")
Thanks a lot! I will tell the authors about that one…