# \#credentials **URL:** https://community.crossref.org/tag/credentials/44.md [Latest](https://community.crossref.org/latest.md) · [Categories](https://community.crossref.org/categories.md) · [Tags](https://community.crossref.org/tags.md) --- ## [What Organizational Restructuring Means for Your Crossref Role — Tips for Smooth Transitions — Membership Ticket of the Month - May 2026](https://community.crossref.org/t/what-organizational-restructuring-means-for-your-crossref-role-tips-for-smooth-transitions-membership-ticket-of-the-month-may-2026/15862)
**Author:** [@robbykharosalien](https://community.crossref.org/u/robbykharosalien)\ **Replies:** 0\ **Last updated:** [26 May 2026 05:14 UTC](https://community.crossref.org/t/what-organizational-restructuring-means-for-your-crossref-role-tips-for-smooth-transitions-membership-ticket-of-the-month-may-2026/15862 "2026-05-26T05:14:46Z")
Organizational restructuring is a natural part of growth and change, but it can bring ripple effects to your Crossref membership. Whether it’s a department name change, a shift in institutional structure, or colleagues m… --- ## [Error 401 al intentar de depositar DOI para todas revistas de la universidad](https://community.crossref.org/t/error-401-al-intentar-de-depositar-doi-para-todas-revistas-de-la-universidad/14056)
**Author:** [@Lyudmyla](https://community.crossref.org/u/Lyudmyla)\ **Replies:** 17\ **Last updated:** [15 July 2025 21:10 UTC](https://community.crossref.org/t/error-401-al-intentar-de-depositar-doi-para-todas-revistas-de-la-universidad/14056 "2025-07-15T21:10:51Z")
Al momento de depositar artículo con OJS, recibimos este error: ¡El registro ha fallado! El servidor de registro del DOI ha comunicado un error: ’ (401 Unauthorized)'. Tenemos 3 revistas y sale este rror para todas. A… --- ## [Login error - I can't log in with my username and password](https://community.crossref.org/t/login-error-i-cant-log-in-with-my-username-and-password/13778)
**Author:** [@AylaDendasck](https://community.crossref.org/u/AylaDendasck)\ **Replies:** 2\ **Last updated:** [13 May 2025 21:25 UTC](https://community.crossref.org/t/login-error-i-cant-log-in-with-my-username-and-password/13778 "2025-05-13T21:25:12Z")
Hey everyone, I haven’t been able to log in with my username or password on metadatamanager since around April 17, 2025. I go to (Crossref), enter the same login information I’ve always used, but when I click “Login,” … --- ## [My article DOI activation](https://community.crossref.org/t/my-article-doi-activation/13320)
**Author:** [@Mohanned](https://community.crossref.org/u/Mohanned)\ **Replies:** 3\ **Last updated:** [7 March 2025 13:08 UTC](https://community.crossref.org/t/my-article-doi-activation/13320 "2025-03-07T13:08:08Z")
I can not send the Web form deposite to activate the DOI of my article. Here are the photos of the Web form which I filled --- ## [Crossref credentials not accepted](https://community.crossref.org/t/crossref-credentials-not-accepted/13312)
**Author:** [@vpii](https://community.crossref.org/u/vpii)\ **Replies:** 2\ **Last updated:** [3 March 2025 16:11 UTC](https://community.crossref.org/t/crossref-credentials-not-accepted/13312 "2025-03-03T16:11:22Z")
Hello Lina, We are supposed to have automated registration via Scholastica, but it has been disabled for some reason. Our E-ISSN is 2816-7988 - I may have to reregister the prefix number. Where do I find that? Thanks… --- ## [DOI registration via Crossref XML plugin (OJS) not succesful, can't submit XML through the](https://community.crossref.org/t/doi-registration-via-crossref-xml-plugin-ojs-not-succesful-cant-submit-xml-through-the/13092)
**Author:** [@liznemeth](https://community.crossref.org/u/liznemeth)\ **Replies:** 7\ **Last updated:** [3 March 2025 16:17 UTC](https://community.crossref.org/t/doi-registration-via-crossref-xml-plugin-ojs-not-succesful-cant-submit-xml-through-the/13092 "2025-03-03T16:17:59Z")
I’ve tried to register content for on of our journals today via the OJS Crossref export plugin, but have run into a 401 error. Registration was not successful! The DOI registration server returned an error: ’ (401 Unaut… --- ## [Ticket of the month - November 2024 - “User not allowed to add or modify records for prefix 10.5555”](https://community.crossref.org/t/ticket-of-the-month-november-2024-user-not-allowed-to-add-or-modify-records-for-prefix-10-5555/12772)
**Author:** [@eatoni](https://community.crossref.org/u/eatoni)\ **Replies:** 0\ **Last updated:** [9 December 2024 11:17 UTC](https://community.crossref.org/t/ticket-of-the-month-november-2024-user-not-allowed-to-add-or-modify-records-for-prefix-10-5555/12772 "2024-12-09T11:17:00Z")
Every Crossref member has at least one assigned DOI prefix, and those prefixes are usually linked to a role credential or user-role credential(s). To make a successful deposit, the publisher who is depositing the DOI co… --- ## [I forgot my password! Why can't I log into my account to register my content? How do I reset my password? - Membership Ticket of the Month - July 2024](https://community.crossref.org/t/i-forgot-my-password-why-cant-i-log-into-my-account-to-register-my-content-how-do-i-reset-my-password-membership-ticket-of-the-month-july-2024/11860)
**Author:** [@robbykharosalien](https://community.crossref.org/u/robbykharosalien)\ **Replies:** 0\ **Last updated:** [31 July 2024 15:45 UTC](https://community.crossref.org/t/i-forgot-my-password-why-cant-i-log-into-my-account-to-register-my-content-how-do-i-reset-my-password-membership-ticket-of-the-month-july-2024/11860 "2024-07-31T15:45:28Z")
Hi - I’m Robbykha, and I’m one of the Member Support Specialists at Crossref. I spend a lot of my time helping organizations to join Crossref and start registering their content. This month, we got many requests from our… --- ## [Unauthorized web deposit form](https://community.crossref.org/t/unauthorized-web-deposit-form/6302)
**Author:** [@Julss](https://community.crossref.org/u/Julss)\ **Replies:** 3\ **Last updated:** [28 June 2024 19:00 UTC](https://community.crossref.org/t/unauthorized-web-deposit-form/6302 "2024-06-28T19:00:24Z")
When I try to use the web deposit form I get “Unauthorized You have not been recognized as an authorized user who can upload files to the system.” Send an email to support@crossref.org. Sign in with my credentials at Cro… --- ## [Two different roles?](https://community.crossref.org/t/two-different-roles/5396)
**Author:** [@Dixie](https://community.crossref.org/u/Dixie)\ **Replies:** 2\ **Last updated:** [30 April 2024 21:59 UTC](https://community.crossref.org/t/two-different-roles/5396 "2024-04-30T21:59:35Z")
Hello. I have two roles registered, one finishing with p and the other with j. What is the difference between the two? Thanks in advance! --- ## [Why is it so hard to find anything on this site?](https://community.crossref.org/t/why-is-it-so-hard-to-find-anything-on-this-site/4500)
**Author:** [@JeremyRYoung](https://community.crossref.org/u/JeremyRYoung)\ **Replies:** 4\ **Last updated:** [16 February 2024 19:43 UTC](https://community.crossref.org/t/why-is-it-so-hard-to-find-anything-on-this-site/4500 "2024-02-16T19:43:35Z")
i just came back to upload some new DOIs and it took me nearly an hour to get from the crossref homepage to the cross administration area. Surely there should be a large, obvious, link? I have now saved a link locally, b… --- ## [Setting up credentials for all the team members](https://community.crossref.org/t/setting-up-credentials-for-all-the-team-members/2980)
**Author:** [@Victorg](https://community.crossref.org/u/Victorg)\ **Replies:** 3\ **Last updated:** [12 October 2022 09:34 UTC](https://community.crossref.org/t/setting-up-credentials-for-all-the-team-members/2980 "2022-10-12T09:34:55Z")
Hello My institution just became member of Crossref, but we can’t figure out how to set up the credentials for all the team members. We received the mail containing the prefix and the link for the technical contact cred… --- ## [Error(403): AUTHENTICATION FAILED](https://community.crossref.org/t/error-403-authentication-failed/2455)
**Author:** [@nmup](https://community.crossref.org/u/nmup)\ **Replies:** 5\ **Last updated:** [9 March 2022 16:11 UTC](https://community.crossref.org/t/error-403-authentication-failed/2455 "2022-03-09T16:11:00Z")
Hello! Help solve the problem. In OJS I use the CrossRef XML Export Plugin. An error occurs while exporting: Unable to add new DOI: Error(403): AUTHENTICATION FAILED. The same error appears when entering data into the… --- ## [Blank pages on Administrator menu (unable to register DOI)](https://community.crossref.org/t/blank-pages-on-administrator-menu-unable-to-register-doi/2079)
**Author:** [@jlepicka](https://community.crossref.org/u/jlepicka)\ **Replies:** 16\ **Last updated:** [15 September 2021 15:21 UTC](https://community.crossref.org/t/blank-pages-on-administrator-menu-unable-to-register-doi/2079 "2021-09-15T15:21:13Z")
Hi, We registered articles via the Web Deposit (CrossRef - DOI Deposit Form ) but did not received any confirmation that the process was successful. Unfortunately, the Technical Contact reported that the pages on his ac… --- ## [Members multiple passwords](https://community.crossref.org/t/members-multiple-passwords/1134)
**Author:** [@edamasio](https://community.crossref.org/u/edamasio)\ **Replies:** 5\ **Last updated:** [2 October 2019 15:15 UTC](https://community.crossref.org/t/members-multiple-passwords/1134 "2019-10-02T15:15:43Z")
A university has a prefix. And requested the information if there is the possibility of the same prefix have multiple users and passwords, for different sectors.