Crossref not working and sometimes slowness

Crossref admin
,
1

Hi Team,

We are using Paid(lisence) XML API method. From today afternoon india time after 12 to 1 PM Crossref XML API method not working properly and sometimes very slow. If any updates going on. Kindly check and let us know.

Thanks,
Perumal N.

2

Hello @perumal ,

Thanks for your message. Can you provide me with a sample XML API query or screenshot of what you are attempting to do that is slow, so I can investigate?

We have not performed any maintenance on our XML API or any of our other services today, and no other members or users have flagged performance-related issues to us, so more details from you about your specific queries /submissions will aid our review.

You can see that our services are all operational and have all been up today: Crossref Status

Thanks in advance for the additional details,

Isaac

1 Like
3

Dear Isaac,

Sorry for the late reply. After that, it was working properly. Again today, however, it is sometimes slow, and at times we are not receiving the DOI information. Below are the XML API methods we are using. Could you please check and let us know?

‘https :// doi. crossref. org / servlet/query?’, ‘Content’ => %hash

%hash = (
“pwd” => “*****”,
“format” => “UNIXSD”,
“usr” => “tech”,
“qdata” => “<?xml version = \"1.0\" encoding=\"UTF-8\"?><query_batch version="2.0" xsi:schemaLocation="http ://www .crossref. org / qschema/2.0 http ://www .crossref. org /qschema/crossref_query_input2.0.xsd" xmlns="htt p :// www. crossref. org /qschema/2.0" xmlns:xsi="http :// www .w3. org /2001/XMLSchema-instance"><email_address>tilogin@gmail.com</email_address><doi_batch_id>trackingid1</doi_batch_id><query key="bib1" enable-multiple-hits="false" forward-match="false"><article_title match="fuzzy"></article_title><journal_title>Nat. Commun.</journal_title>Inaba12<first_page>2325</first_page>2021</query_batch>”
);

I have added spaces in the links because I was unable to send the message here without doing so

Thanks,

Perumal N.

5

Thank you @perumal . I have upgraded your account here in the Forum so you can include links.

How slow were the results to process for you?

I don’t see any delays at the moment for query processing, but I’m curious what you are observing on your end.

-Isaac

6

Dear @ifarley. Today again we are facing slowness issue. for XML API method.

Last week, we migrated to Crossref Metadata Plus; however, our code has not yet been migrated to work with the Metadata Plus service. Could you please guide us on how to submit queries and retrieve DOI information from Crossref?

Thanks,
Perumal N.