DOI Processing Failure Due to Duplicate Version Number

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1

Dear Technical Support Team,

I am writing regarding a failed DOI submission with the following diagnostic report (submission_id: 1719834956):

text

10.62488/1720-001-002-003
Record not processed because submitted version: 20251105062752030 is less or equal to previously submitted version 20251105062752030

<doi>10.62488/1720-001-002-003</doi>
<msg>Record not processed because submitted version: 20251105062752030 is less or equal to previously submitted version 20251105062752030</msg>

The record was not processed because the submitted version number (20251105062752030) is equal to the previously registered version, preventing any update.

Kindly assist with the following:

  1. Verify if a duplicate version was inadvertently uploaded.

  2. Advise on the correct procedure to increment the version number for a successful update.

  3. If necessary, reset or re-index the record to allow the new submission.

Your prompt assistance is greatly appreciated.

Best regards,
[moustafa mahmoud]
[Your Email]
[Office Khibrat Tibah for Research and Studies]

2

Hi there @khibrattaibah ,

Thanks for your message, and welcome to the Community Forum. You can read more about timestamps and this error here: Ticket of the month - August 2022 - Solving that timestamp error!

I have reset the timestamp of DOI 10.62488/1720-001-002-003 and have successfully reprocessed submission 1719834956 for you.

Warm regards,

Isaac