TypeError: Cannot read properties of undefined (reading 'title')

Technical Support
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Hello! I am trying to deposit articles, but after processing there is an error: “TypeError: Cannot read properties of undefined (reading ‘title’)”. The articles are written “accepted”, the DOIs work, but the articles are still in the “To deposit” folder. Can you advise me where I am making a mistake? I haven’t had this happen to me yet.

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Hello,

Many thanks for your post.

Firstly can I check you are getting this error on Metadata Manager? I would recommend moving over to the Web Deposit Form as Metadata Manager is no longer being supported with any updates.

But if you can send me over your prefix and the article that you are having the issue with I will try to help further with this.

Best regards,
Paul

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Hello, yes it happens in Metadata Manager.

Prefix: 10.34135

I am not sure wich article is doing this, because I deposited 20 articles (2 issues of journal Media Literacy and Academic Research) and they are all in the “to deposit” folder.

Thank you,
Lucia

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The error: “Error retrieving or reading publication (our DOI record): TypeError: Unable to read properties of undefined (read ‘status’)” has been appearing for three days.

We managed to log into the system and deposit the draft DOIs, but when we tried to permanently save them, the system returned to the login page.

The same thing happens when we tried to create new article records with their metadata.

Thanks in advance.

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Hello @investadmin ,

This is usually the result of copying and pasting rich-text into your metadata. If you are using a rich-text editor like Microsoft Word the encoding and special characters within that rich text can corrupt the XML if pasted directly into the tool. That’s why we always recommend using a plain-text editor if copying and pasting data into our helper tools (web deposit form, record registration form, Metadata Manager).

I’m happy to investigate. What is your Crossref role and/or DOI prefix?

Thanks in advance for the additional information,
Isaac

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I don’t know what “rich text in metadata” means, and I’d appreciate a non-computer-savvy explanation. For example, when an article title is capitalized and has an accent mark, can that cause this error to appear? Is there a tutorial or guide for pasting article information and obtaining the DOI to avoid errors? Thank you.

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@investadmin What is your Crossref role and/or DOI prefix?

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IPNZ but I realised we hadn’t pay. I’m so sorry.

Many thanks

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we paid and now we have’nt problems

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Thank you for confirming!