Wrong annual invoices, need a very quick correction

Crossref admin
,
1

Hi All,

I already contacted the addresses (mailto:member@crosseref.org) and (mailto:billing@crossref.org). I already received the invoices for Crossref membership 2025 and DOIs 2024 deposits.

However, these invoices are issued to

Fondazione Vasculab impresa sociale ONLUS

while I asked months ago to change the header to

Fondazione Vasculab impresa sociale ETS, with same information and same address.

I received also a mail from (mailto:billing@crossref.org) declaring that I will get an answer from the billing staff in 14 days, which will be past the deadline (Jan 31, 2025).

Is it possible to modify soon the invoices and the pay buttons, in order to pay the amounts before the deadline?

Can you solicit the Billing Staff ?

Thank you.

Fausto Passariello
Physicist and vascular surgeon, Naples.
Fondazione Vasculab impresa sociale ETS
(mailto:fondazione@vasculab.it)
mobile +39 3356250756

2

Hi Fausto,

Welcome to the Community Forum! Thanks for writing. I found your message and have updated your account details. I’ve asked our Billing team to send an updated invoice with the corrected name shortly.

Please let us know if there’s anything else we can assist with.