Hello,
Hope everyone is doing well.
The problem that we encounter:
While searching any article with the DOI, it is shown an error. There are 86 articles in our journal, but only one is figuring out properly with DOI link.
the DOI prefix: 10.62304
Properly showing:
10.62304/alhe.v3i01.73
Not showing
10.62304/alhe.v3i02.80.
There are 84 other articles with same issue.
Can you help us for that?
Hello, and thanks for your question.
If your DOIs havenât been registered, that can only mean one of two things.
Either you never submitted the metadata deposit(s) to register those DOIs
Or, you submitted the metadata deposit(s), but they failed due to some kind of XML formatting or metadata discrepancy error.
If you believe you have submitted metadata deposits to register the missing DOIs, please provide me with the submission ID numbers or copy of the submission logs for those deposits. Each should contain a relevant error message that points to why the deposit failed to register your DOIs. Iâll be happy to investigate further, with that information.
I may be wrong here, but it looks like your journal is published using PKPâs OJS software. If thatâs the case, then there may be a problem with the settings in your Crossref XML Export Plugin. As a first step, please refer to the OJS documentation for that plugin.
Best,
Shayn
Dear Shayn, Thank You very much for your reply.
I am receiving following meta data after completion of successful deposition:
<?xml version="1.0" encoding="UTF-8"?><doi_batch_diagnostic status=âcompletedâ sp=âds3.crossreforgâ>
<submission_id>1618662902</submission_id>
<batch_id>3d8d135818d1675848a-1f05</batch_id>
<record_diagnostic status=âFailureâ msg_id=â22â>
all doiâs under the current journal element
ISSN â28342739â has already been assigned, issn (28342739) is assigned to another title (GLOBAL MAINSTREAM JOURNAL OF ARTS LITERATURE HISTORY & EDUCATION)
</record_diagnostic>
<batch_data>
<record_count>1</record_count>
<success_count>0</success_count>
<warning_count>0</warning_count>
<failure_count>1</failure_count>
</batch_data>
</doi_batch_diagnostic>
Can You please give me more insights regarding of this problem?
It has become an urgent case from our side.
Dear Shyan,
I have figured out our core problem.
Title of our journal is âGLOBAL MAINSTREAM JOURNALâ, instead âGLOBAL MAINSTREAM JOURNAL OF ARTS LITERATURE HISTORY & EDUCATIONâ is issued under the issn (28342739) number due to some reason.
Can you please share the procedure to issue âGLOBAL MAINSTREAM JOURNALâ under the the issn (28342739) number?
Thank you for those details.
When you first deposit metadata for a given journal, the journal-level metadata (journal title, ISSN(s), journal-level DOI if you choose to include one, and the publisher/DOI prefix) are used to form a title record for that journal in our system. All future deposits for that journal must match that title record exactly.
The title in our system based on your previous metadata deposits is:
GLOBAL MAINSTREAM JOURNAL OF ARTS LITERATURE HISTORY & EDUCATION
The title in your recent attempted metadata deposit is:
GLOBAL MAINSTREAM JOURNAL OF BUSINESS, ECONOMICS, DEVELOPMENT & PROJECT MANAGEMENT
So, that explains why the deposit failed.
Are you saying that youâre going to resubmit the metadata with the journal title as just âGLOBAL MAINSTREAM JOURNALâ going forward?
Iâve made that change to our title record. Just be sure to only enter the journal title as âGLOBAL MAINSTREAM JOURNALâ in all your metadata deposits with ISSN 28342739.
Thank You very much, Shayn. Our problem is solved successfully with our desired expectation.
We were worried about the probable solution.
You have solved the issue the way we are wanted to!
Thank You very much for your cooperation and support in the last 2-3 days
Hello,
I have submitted my journal DOIs but, none of all are able. The message in each one is:
This DOI cannot be found in the DOI System. Possible reasons are:
Dont know what to do.
Hello there @RANAR ,
The account associated with DOI prefix 10.61914 is active and in good standing, so thatâs not the problem.
I see a failed submission made to us on 2024-December-24. This one:
The issue here is that the journal title that included in this submission does not match the journal title previously registered for this journal.
The journal title previously registered and associated with ISSN 2314369X is: Revista AgronĂłmica del Noroeste Argentino
The journal title included in this registration for ISSN 2314369X is: Facultad de AgronomĂa, Zootecnia y Veterinaria - Universidad Nacional de TucumĂĄn
Since those titles do not match, we failed the registration attempt in submission 1663094815.
I have modified the journal title in our system for ISSN 2314369X to Facultad de AgronomĂa, Zootecnia y Veterinaria - Universidad Nacional de TucumĂĄn and have successfully reprocessed your submission. The five DOIs in your submission have now been registered.
Warm regards,
Isaac
Hello and thanxs @ifarley for resolving the mistake.
For next submissions the correct Journal name must be Revista AgronĂłmica del Noroeste Argentino (ISSN 2314369X). Is that possible to be normalized?
Hello @RANAR ,
The journal title should not change over time. Our system isnât designed to accommodate multiple journal titles under the same ISSN. DOIs are really citation identifiers and having multiple titles in the record comprises our ability to match to one definitive journal title.
I have modified the journal title in our system for ISSN 2314369X back to: Revista AgronĂłmica del Noroeste Argentino. Weâll leave that title in our records going forward.
Warm regards,
Isaac
Yes, thank you.
Dont know why the mistake was made but we´ll be careful next time.
Hello, everyone!
We have found the same error message (DOI NOT FOUND) in all of our articles published, inspite of having succesfully sent the metadata. Can anyone please help me figure out what the problem may be?
As a reference, this is one of them: https://doi.org/10.63815/wx6f9c36
Thanks!
Hi @marceloperez81, good question. Welcome to the Community Forum!
It looks like your journal has assigned DOIs via the built-in OJS 3.4 Crossref DOI tools, but these DOIs have not yet been deposited with Crossref which is why the DOIs still lead to an error page.
I checked our records and we have not received any DOI deposits from you yet. This often happens because your depositor credentials are not yet properly set up in OJS.
Please take a look at our DOI setup guide for OJS 3.4. Pay close attention to steps 14 and 15; your username needs to take the form of [your membership's Technical contact's email address]/[role]. If you are unsure of your accountâs Technical contactâs email address or your membershipâs role, please send us a message and we can share this with you directly.
Once you have confirmed this information, please go to the DOI menu in OJS and select all of your articles. Click Bulk Actions > Deposit DOIs. If your credentials are properly set up then your DOIs should begin working within 1-3 minutes.
Let us know if you have any other questions!
Thanks for the detailed answer! Sorry for not replying sooner.
So, I am now following all the provided steps, but want to make sure the right way to enter my assigned Crossref credentials.
In the Step 14 the example is: support@crossref.org/abcd
Does that mean that I should write âmarceloperez81@gmail.com/technicalcontactâ in the depositor e-mail textbox?
Hi @marceloperez81, good to hear from you again!
Youâre close; you will want to use marceloperez81@gmail.com/ibvo as your Username in OJS, and then the password associated with that email address in the Password field (i.e., the password you use to log in here).
Once you have entered these details, please navigate to the DOIs menu, select one DOI, and select Bulk Actions > Deposit DOIs. You will either receive an error message or confirmation of success. If successful, please select all of your articles with DOIs and select Bulk Actions > Deposit DOIs. If unsuccessful, reply here and we will be happy to investigate further.
Here I am, once again. I had the confirmation message (about an hour ago) and I still have the same error message (âDOI NOT FOUNDâ)⌠
Great news, it looks like you have successfully set up your credentials now, as two of your DOIs have been properly deposited:
Now you need to repeat the aforementioned steps for your other articles. Make sure to select the checkboxes for all of your articles and click Bulk Actions > Deposit DOIs. This should deposit all of those articlesâ DOI records with us, which will cause the DOIs to start âworkingâ.
Let me know if you encounter any other errors here!
All right! Looks like it is working. It takes a while, though, and it looks like for some articles it takes longer than others⌠Thanks, @collinks !! I appreciate very much the help. 
Hi @marceloperez81, perfect! Iâm so glad we got this working for you. I see that youâre getting an error when you attempt to deposit one of your DOIs, 10.63815/2zzxhv53 (for this article). This is because the same ORCID ID is listed for both authors, which causes the deposit to fail. Please correct Sergio Alejandroâs ORCID ID and resubmit this DOI deposit.
If we can help with anything else please let me know.
Thanks a lot! I will tell the authors about that oneâŚ
