I’ve tried to register content for one of our journals via the OJS Crossref export plugin, but have run into a 401 error.
Registration was not successful! The DOI registration server returned an error: ’(401 Unauthorized)'.
I’ve tried submitting the XML on the crossref administration platform, but I’ve run into another error message about “not being authorized to submit”.
I’ve tested re-depositing another journal’s DOI and it does not seem to be a member issue, but only an issue with this one prefix/user. This user has been depositing DOIs for years without a problem until now.
I saw another person having the same trouble in our forum, the crossref team was able to help them. How should I proceed?
Thank you, Giulia