Al momento de depositar artículo con OJS, recibimos este error:
¡El registro ha fallado! El servidor de registro del DOI ha comunicado un error: ’ (401 Unauthorized)'.
Tenemos 3 revistas y sale este rror para todas.
Antes funcionaba bien esta herramienta de ojs.
Como se puede resolver, donde buscar error (en ojs o en Crossref)
Hello @Lyudmyla ,
Thanks for your message. Based on your screenshot, it looks like your DOI prefix is 10.26441 (Universidad de Piura). Unfortunately, that account was suspended due to unpaid invoices on 2025-May-23. Please do get in touch with member@crossref.org in order to sort this out so we can remove the block on your account.
Warm regards,
Isaac
Dear Crossref Managers
I am an editor for the University of Piura’s Communication Journal.
We haven’t received DOI service from the University for two months, and we think it’s a technical issue. The DOI prefix is 10.26441 (University of Piura).
However, yesterday I was informed that the Crossref service was suspended due to non-payment.
However, the University has paid the annual subscription: Due Date: 02/15/2025.
I attach an invoice.
We urgently request that you renew the service because we must publish journals.
If there are any outstanding payments, please send us invoices to rectify this incident.
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Crossref |
Customer Number: UPIU00 Customer Name: Universidad de Piura Invoice Number: CP-20250507140914304 Invoice Date: 5/7/2025 10:09:16 AM -04:00 Due On: 5/7/2025 8:00:00 PM -04:00 Description: M-76013 |
Item
Display Name
Price
Quantity
Discount
Extended
40000
Annual Membership Fee
275.00
1
0.00
275.00
Total: $275.00
Payment Information
Authorization Number
009942
Account Number
######3832
Card Type
Visa
Account/Card Holder Name
Juan Valle Benites
AVS
U
CVV
M
Transaction Type:
Sale
Entry Method:
Keyed w/ Security
(attachments)
Membership Invoice-M-76013.pdf (74 KB)
SSE 1069 - Pago de suscripción Crossfer 2025.PDF (9.37 KB)
Thank you @Lyudmyla . Yes, you did pay the annual membership fee, but the content registration fees invoice from December 2024 - INV-92897 - for $84 USD is 143 days overdue (that payment was due 2025-Feb-14). That invoice has not yet been paid.
Best,
Isaac
INV-92897.pdf (78.3 KB)
Dear Isaak
Thank you very much for your response. We are processing the payment for this invoice.
One question: How can we know which journal each amount corresponds to?
We have three journals, and each faculty must pay for its own journal. But this invoice doesn’t show which payment corresponds to which journal.
Could you please send a more detailed document showing the amount owed for each journal ?
Thank you very much for your attention.
Best wishes.
Hello again @Lyudmyla ,
Please find attached your quarterly report (we run these by quarters, so I have attached one for each quarter of 2024) which gives a bit more detail on your submissions in the last quarter.
Our content registration fees are different depending on the type of content you are registering, and whether the content is current (published during the current year or two years previous) or backfile (published earlier than that). Once you register content with us, there’s no charge to update the metadata associated with these existing DOIs.
Understanding your report
Here’s what each column in the report shows:
- Type - the type of content you registered (eg journal, book)
- Title - the title this content belongs to
- Prefix - the prefix this content was registered against
- CY - the number of current year DOIs you registered in this category in this quarter
- BY - the number of backfile (or “back year”) DOIs you registered in this category in this quarter
You can check this report against this table which shows our fees for the relevant content types.
As an example, the fees for current journal articles are USD $1. The fees for backfile journal articles are USD 0.15. So if your “type” column says “Journal” and your have 50 in your CY column, and 50 in your BY column, then this adds up to:
50 x USD1 = USD 50
50 x USD 0.15 = USD 7.5
Total = USD $57.50
Please let me know if you have any additional questions.
Kind regards,
Isaac
User__piura_Quarter___Q4_2024_lcs_true_allTitles_false.csv (87 Bytes)
User__piura_Quarter___Q3_2024_lcs_true_allTitles_false.csv (93 Bytes)
User__piura_Quarter___Q2_2024_lcs_true_allTitles_false.csv (85 Bytes)
User__piura_Quarter___Q1_2024_lcs_true_allTitles_false.csv (93 Bytes)
Dear Isaac,
Thank you very much for your detailed explanation and for the links that explain the situation in greater detail. Could you please send us this information every semester. It’s necessary to separate the payments for each journal or publication by faculty.
I appreciate your communication.
Best regards.
Hi @Lyudmyla ,
Yes, we can provide you with these supplemental reports when you need them. You’ll just need to write us at support@crossref.org and request them, since we have to generate them manually for you. But, we’re happy to do it!
-Isaac
Dear Isaac:
In order to expedite the payment process, please provide your support by sending the login details to the CrossRef account so we can pay the unpaid invoices using a credit card.
Thank you.
Hello @Lyudmyla ,
We don’t store your login details in plain text, so I can’t share those; and I wouldn’t do so on this publicly-facing forum. Since this is going to include some sensitive information, please send an email to billing@crossref.org requesting access to the payment portal.
-Isaac
Hello Isaak
Thank you very much for your response.
We will be processing the payment so you can return the Crossref service.
Sincerely,
1 Like
Perfect. Thanks for confirming. We’ll restore access once the payment has been received and the payment processed.
-Isaac
Dear Isaak,
The payment has already been processed.
We look forward to hearing from you about the service.
Sincerely,
(attachments)
Thank you. The payment has been sent; it has not yet posted to our account. Once it does, we’ll restore your access.
-Isaac
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